How can we help?


  • What is the warranty policy?

    The Neurio device you purchase from us is covered under warranty for a period of ONE (1) YEAR from the date th...

    Apr 27, 2018 10:00AM PDT
  • What is an RMA or an RMA number?

    An RMA number, or Return Merchandise Authorization number, will be assigned to you and your product once our c...

    Jan 30, 2015 04:05PM PST
  • How do I obtain an RMA?

    To obtain an RMA, you need to submit a support ticket to our customer support team at They'l...

    Jan 30, 2015 04:08PM PST
  • There's something wrong with my Neurio hardware, how can I return...

    Think there's something wrong with your Neurio Sensor? Contact us at and we'll see if we can ...

    Jan 30, 2015 04:15PM PST
  • Return Policy

    While we hope you'll be excited about Neurio, you may return your monitor for any reason within 30 days of pur...

    Feb 19, 2018 10:02AM PST

Contact Us

  • Email Us
  • Live Technical Support for Installers
    Monday to Friday 9:00am - 5:00pm PST
    (855) 242-2220
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