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My appliance usage breakdown page is not loading. What should I do?

Last Updated: Feb 19, 2018 04:33PM PST
Issue:

My appliance usage breakdown page is not loading.

Resolution:

It is frustrating when the information you are looking for does not show up immediately. However please note that the data for your appliance usage breakdown has to be downloaded from our servers when you access your my.neur.io account or the mobile app. 

If you're not seeing your appliance usage breakdown, wait a full 5 minutes and then refresh the page.  

If you are using the mobile app and it is still not coming up, please try signing off and back in to your account on the app. 

If you continue to experience problems, please do not hesitate to email us at support@neur.io for further assistance. 

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