While we hope you'll be excited about Neurio, you may return your monitor for any reason within 30 days of purchasing it. To request a refund, please email firstname.lastname@example.org for a Return Merchandise Authorization (RMA). In your request, kindly include your reason for returning Neurio. The Neurio RMA must be included with your return shipment to us so that we can properly refund your payment (less shipping and handling). Your returned monitor must be shipped within 14 days of the RMA.